The article uncovers the story of Canada’s National Overdose Response Service (NORS), revealing that the hotline has received over 20,000 calls from individuals across the country seeking support for using drugs alone. Contrary to common assumptions, the callers relying on NORS are not necessarily who one might expect. The service plays a vital role in providing assistance and guidance to those in need, highlighting the importance of such resources in addressing drug use and its associated risks. Through the testimonies of individuals reaching out to NORS, the article sheds light on the diverse and often unseen aspects of drug use and the significance of offering non-judgmental support to those in vulnerable situations. The article underscores the value of initiatives like NORS in promoting harm reduction and providing a lifeline for individuals navigating drug use independently, emphasizing the need for continued awareness and accessibility of such services in addressing the complexities of substance use in society.